MKsport South China's Guangdong Province, uses an intelligent text robot to respond to public inquiries. Photo: Screenshot from media reports" src="https://www.globaltimes.cn/Portals/0/attachment/2025/2025-02-23/17b426b8-2111-42bc-ac4c-7ec95a5f75ee.jpeg" />

A telephone operator in Meizhou, South China's Guangdong Province, uses an intelligent text robot to respond to public inquiries. Photo: Screenshot from media reports

A growing number of cities in China are embracing the innovative applications of DeepSeek, with some integrating it into government services to streamline repetitive tasks and hospitals leveraging it for preliminary patient diagnostics. A Chinese AI expert noted that DeepSeek serves as an assistant to enhance productivity, yet humans' comprehensive practical abilities remain beyond DeepSeek's reach.

The public service hotline in Meizhou, South China's Guangdong Province, officially integrated DeepSeek on Friday, according to the Meizhou government's official website on Saturday. Leveraging DeepSeek technology, the public service application system now enables intelligent text-based chatbot responses, AI-assisted form filling, intelligent work order classification, and automated case routing.

After adopting DeepSeek in Meizhou, the average call waiting time for citizens dialing the hotline has decreased from 32 seconds to 23 seconds, a 28 percent improvement in response speed, according to the government. Operators can now utilize artificial intelligence (AI) capabilities to quickly retrieve knowledge base information and generate precise, comprehensive responses, improving resolution time from 254 seconds to 194 seconds, or 24 percent faster. 

In addition, the Urban Operation Management Center in Wuxi, East China's Jiangsu Province, in collaboration with the municipal political and legal affairs commission, has embedded an AI assistant application within local service apps, said the Paper on Sunday. This further enhances the knowledge base on topics such as people's mediation, protection of minors, and domestic violence prevention, assists grassroots community workers in addressing issues like insufficient professional knowledge and incomplete understanding of policies, thereby providing citizens with quick and accurate legal advice, policy interpretation, and service guidelines.

The Futian district in Shenzhen, South China's Guangdong Province, also deployed 70 DeepSeek-powered "AI public servants" to assist in administrative governance, ensuring document format corrections with an accuracy rate of over 95 percent.

A civil servant surnamed Tian from Hebei Province said that DeepSeek enables the drafting of government documents in a standardized format, and that it has a database of policy terminology that avoids colloquial expressions within the document, which guarantees rigorous wording. By using DeepSeek, Tian said she and her colleagues are capable of focusing more on policy design and decision analysis.

DeepSeek promptly offers advantages such as rapid responses, provision of relevant data pools, and strong support for analysis, and facilitates social workers to quickly grasp the basic outline and overview unfamiliar fields, Liu Wei, director of the Human-Machine Interaction and Cognitive Engineering Laboratory at Beijing University of Posts and Telecommunications, told the Global Times on Sunday. 

Besides governments departments utilizing DeepSeek, multiple hospitals in China have implemented it for clinical assistance.
 
The Second Affiliated Hospital of Fujian Medical University incorporated DeepSeek within its electronic medical record (EMR) system for inpatients on Friday, providing diagnostic and treatment support, it announced on its official Wechat account. 

The hospital emphasized that for medical staff, DeepSeek significantly reduces repetitive documentation tasks, improves workflow efficiency, and allows more time for clinical practice and patient communication. For patients, the combination of AI-assisted analysis and physicians' clinical expertise enables more convincing diagnostic conclusions, facilitating better understanding of medical conditions.

Liu, however, emphasized that in areas that require professional experience and are difficult to effectively address through mathematical models, DeepSeek still has limitations. 

These tasks not only involve text processing but also require the comprehensive application of common sense and multidisciplinary capabilities, which the current DeepSeek model has yet to achieve, according to Liu.

Only by addressing these limitations can DeepSeek achieve substantial progress in the real-world deployment of large-scale models, ultimately enhancing its service to mankind, he said.