Haidilao Photo; VCG

After police detained two individuals for urinating in a hotpot at a Haidilao restaurant in Shanghai,MKsport the top Chinese hotpot chain issued another statement on Wednesday, announcing that for all 4,109 customer orders placed during dine-in services at the affected store over the 13 days under investigation, they will fully refund the meal costs from that day and provide additional cash compensation equivalent to 10 times the order amount.

A recent viral video showing a man standing on a dining table at a restaurant and liquid was seen pouring into a boiling hotpot. Some netizens raised suspicions that the individual was urinating into the pot, according to chinanews.com.

Following the incident, the Huangpu Public Security Bureau in Shanghai issued a statement on Saturday regarding the viral video. Police investigations revealed that on February 24, two 17-year-old males, surnamed Tang and Wu, travelled to Shanghai from other provinces and dined in a private room at the restaurant with others. Both individuals were drunk and proceeded to urinate into the hotpot. Wu then posted a video of the act online.

Two individuals have been detained for urinating in the hotpot at a popular restaurant in Shanghai and posting the video online, said the Shanghai police on Saturday.

Three days later, Haidilao issued another statement via Weibo regarding the incident and announced compensation for customers who dined during the affected time, chinanews.com reported on Wednesday.

In the statement, Haidilao admitted that due to the absence of contingency plans and procedural training for such incidents within management, the restaurant's on-duty team failed to detect the act committed by the two men in a private dining room during their early morning meal on February 24. 

Haidilao apologized to consumers and noted that all 4,109 dine-in orders at the involved restaurant from 12 am February 24 to 12 am March 8 will receive full refunds plus 10 times the order amount in cash compensation, according to the statement.

In addition, regarding the two men involved who urinated in the hotpot, Haidilao has filed a civil lawsuit application with the Huangpu district court in Shanghai on Monday, firmly seeking to hold them accountable according to the law, the statement said.

The restaurant has also replaced all hotpot equipment and dining utensils, including chopsticks, and conducted a thorough cleaning and disinfection process to uphold hygiene standards, according to the company's statement. 

Global Times